Heart Internet vs Krystal: which is better for UK websites?
Short answer
Krystal wins on our overall score
Krystal scores 6.5/10 against 6.1 for Heart Internet, mainly on guide features and support. Heart Internet is stronger on renewal price (inc vat) and intro price (inc vat).
Choose Heart Internet for small businesses or UK data residency. Choose Krystal for ethical buyers or UK businesses.
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Side by side (entry plans)
| Item | Heart Internet | Krystal |
|---|---|---|
| Plan | Plus | Amethyst |
| Intro price /mo | £3.60£3.00/mo ex VAT | £8.40£7/mo ex VAT |
| Renewal /mo | £7.19£5.99/mo | £8.40£7/mo |
| Term | 12 months paid yearly (50% off first year; renews £71.88/yr) | Monthly |
| Year 1 cost | £43 | £101 |
| 3-year cost | £216 | £302 |
| Storage | 25 GB NVMe | 10 GB NVMe |
| Sites | 1 | 1 |
| 2 (5 GB each) | Unlimited | |
| UK data centre | UK data centre | UK data centre |
| 24/7 live chat | Not stated | Not stated |
| Phone support | Not stated | Office hours |
| Free SSL | Yes | Yes |
| Email included | Yes | Yes |
| Daily backups | Not stated | Yes |
| 1-click installer | Yes | Yes |
| Staging | Not stated | Yes |
| Free domain | Yes | No |
| Trustpilot | 4.7 | 4.9 |
Prices verified 2026-11-01 (Heart Internet) and 2026-11-01 (Krystal). Highlighted = cheaper. "Not stated" means the pages we checked don't say.
Score breakdown
| Component (weight) | Heart Internet | Krystal |
|---|---|---|
| Renewal price (inc VAT) (25%) | 5.5 | 4.7 |
| Intro price (inc VAT) (10%) | 3.3 | 1.4 |
| Trustpilot (15%) | 8.5 | 9.5 |
| Support (15%) | 2.0 | 4.0 |
| Guide features (20%) | 6.7 | 8.3 |
| UK data centre (15%) | 10.0 | 10.0 |
| Total | 6.1 | 6.5 |
Same overall score as our homepage and reviews, calculated across all hosts we track. How it works.
Heart Internet
Long-running UK host with cPanel plans on UK data centres, bundled mailboxes and a free .uk domain for year one
- UK data centres on every web hosting plan
- Free .uk domain for the first year on yearly plans
- Mailboxes bundled for the life of the plan
- Free SSL (AutoSSL), backups and one-click app installer in cPanel
- Renewal is double the first-year price
- Best price needs a year paid upfront
- No phone support line listed (ticket, live chat and call-back)
Krystal
UK-based, renewable-powered host with flat pricing (no renewal jump)
- Renewable-powered, listed by the Green Web Foundation
- UK company with London data centres
- Daily backups included
- Unlimited mailboxes on every plan
- Higher entry price than promo-led hosts
- Free domain not included on the entry plan
- Live chat hours not stated as 24/7