123 Reg vs Heart Internet: which is better for UK websites?
Short answer
Heart Internet wins on our overall score
Heart Internet scores 6.1/10 against 4.2 for 123 Reg, mainly on UK data centre and Trustpilot. 123 Reg is stronger on guide features and intro price (inc vat).
Choose 123 Reg for users happy to commit 3 years or budget multi-site hosting. Choose Heart Internet for small businesses or UK data residency.
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Side by side (entry plans)
| Item | 123 Reg | Heart Internet |
|---|---|---|
| Plan | Economy | Plus |
| Intro price /mo | £2.39£1.99/mo ex VAT | £3.60£3.00/mo ex VAT |
| Renewal /mo | £8.39£6.99/mo | £7.19£5.99/mo |
| Term | 3-year term (renews at £251.64 per 3 years, ex VAT) | 12 months paid yearly (50% off first year; renews £71.88/yr) |
| Year 1 cost | £86 | £43 |
| 3-year cost | £86 | £216 |
| Storage | 25 GB SSD | 25 GB NVMe |
| Sites | 1 | 1 |
| 1 | 2 (5 GB each) | |
| UK data centre | UK data centre not stated | UK data centre |
| 24/7 live chat | No | Not stated |
| Phone support | Office hours | Not stated |
| Free SSL | Yes | Yes |
| Email included | Yes | Yes |
| Daily backups | Yes | Not stated |
| 1-click installer | Yes | Yes |
| Staging | Not stated | Not stated |
| Free domain | Yes | Yes |
| Trustpilot | 3.8 | 4.7 |
Prices verified 2026-11-01 (123 Reg) and 2026-11-01 (Heart Internet). Highlighted = cheaper. "Not stated" means the pages we checked don't say.
Score breakdown
| Component (weight) | 123 Reg | Heart Internet |
|---|---|---|
| Renewal price (inc VAT) (25%) | 4.7 | 5.5 |
| Intro price (inc VAT) (10%) | 5.0 | 3.3 |
| Trustpilot (15%) | 4.0 | 8.5 |
| Support (15%) | 2.0 | 2.0 |
| Guide features (20%) | 8.3 | 6.7 |
| UK data centre (15%) | 0.0 | 10.0 |
| Total | 4.2 | 6.1 |
Same overall score as our homepage and reviews, calculated across all hosts we track. How it works.
123 Reg
Established UK brand with cheap 3-year lock-in deals
- Very low upfront for 3-year lock
- Free domain & SSL
- cPanel control panel
- Long-established UK brand
- High renewal prices
- 3-year lock-in commitment
- Mixed support reviews
Heart Internet
Long-running UK host with cPanel plans on UK data centres, bundled mailboxes and a free .uk domain for year one
- UK data centres on every web hosting plan
- Free .uk domain for the first year on yearly plans
- Mailboxes bundled for the life of the plan
- Free SSL (AutoSSL), backups and one-click app installer in cPanel
- Renewal is double the first-year price
- Best price needs a year paid upfront
- No phone support line listed (ticket, live chat and call-back)