20i vs Heart Internet: which is better for UK websites?
Short answer
Heart Internet wins on our overall score
Heart Internet scores 6.1/10 against 6.0 for 20i, mainly on renewal price (inc vat) and intro price (inc vat). 20i is stronger on support and Trustpilot.
Choose 20i for agencies & resellers or wordpress users. Choose Heart Internet for small businesses or UK data residency.
Affiliate link: we may earn a commission, which never changes a score. Disclosure
Side by side (entry plans)
| Item | 20i | Heart Internet |
|---|---|---|
| Plan | Startup | Plus |
| Intro price /mo | £12.00£10/mo ex VAT | £3.60£3.00/mo ex VAT |
| Renewal /mo | £12.00£10/mo | £7.19£5.99/mo |
| Term | Monthly, no contract (first month £1) | 12 months paid yearly (50% off first year; renews £71.88/yr) |
| Year 1 cost | £133 | £43 |
| 3-year cost | £421 | £216 |
| Storage | 10 GB | 25 GB NVMe |
| Sites | 1 | 1 |
| 10 x 10 GB | 2 (5 GB each) | |
| UK data centre | UK data centre | UK data centre |
| 24/7 live chat | Yes | Not stated |
| Phone support | Not stated | Not stated |
| Free SSL | Yes | Yes |
| Email included | Yes | Yes |
| Daily backups | Yes | Not stated |
| 1-click installer | Not stated | Yes |
| Staging | Yes | Not stated |
| Free domain | Not stated | Yes |
| Trustpilot | 4.8 | 4.7 |
Prices verified 2026-11-01 (20i) and 2026-11-01 (Heart Internet). Highlighted = cheaper. "Not stated" means the pages we checked don't say.
Score breakdown
| Component (weight) | 20i | Heart Internet |
|---|---|---|
| Renewal price (inc VAT) (25%) | 3.3 | 5.5 |
| Intro price (inc VAT) (10%) | 1.0 | 3.3 |
| Trustpilot (15%) | 9.0 | 8.5 |
| Support (15%) | 6.0 | 2.0 |
| Guide features (20%) | 6.7 | 6.7 |
| UK data centre (15%) | 10.0 | 10.0 |
| Total | 6.0 | 6.1 |
Same overall score as our homepage and reviews, calculated across all hosts we track. How it works.
20i
UK reseller specialist with autoscaling cloud hosting and London data centre
- London data centre option
- Autoscaling cloud platform with free global CDN
- Daily backups, WAF & malware scanning included
- No renewal price jump, no contract
- Pricier than budget hosts for a single site
- Small storage allowances on entry plans
- Best value is in reseller plans, not single-site
Heart Internet
Long-running UK host with cPanel plans on UK data centres, bundled mailboxes and a free .uk domain for year one
- UK data centres on every web hosting plan
- Free .uk domain for the first year on yearly plans
- Mailboxes bundled for the life of the plan
- Free SSL (AutoSSL), backups and one-click app installer in cPanel
- Renewal is double the first-year price
- Best price needs a year paid upfront
- No phone support line listed (ticket, live chat and call-back)