20i vs Krystal: which is better for UK websites?
Short answer
Krystal wins on our overall score
20i6.0/10
vs
Krystal6.5/10
Krystal scores 6.5/10 against 6.0 for 20i, mainly on renewal price (inc vat) and guide features. 20i is stronger on support.
Choose 20i for agencies & resellers or wordpress users. Choose Krystal for ethical buyers or UK businesses.
Affiliate link: we may earn a commission, which never changes a score. Disclosure
Side by side (entry plans)
| Item | 20i | Krystal |
|---|---|---|
| Plan | Startup | Amethyst |
| Intro price /mo | £12.00£10/mo ex VAT | £8.40£7/mo ex VAT |
| Renewal /mo | £12.00£10/mo | £8.40£7/mo |
| Term | Monthly, no contract (first month £1) | Monthly |
| Year 1 cost | £133 | £101 |
| 3-year cost | £421 | £302 |
| Storage | 10 GB | 10 GB NVMe |
| Sites | 1 | 1 |
| 10 x 10 GB | Unlimited | |
| UK data centre | UK data centre | UK data centre |
| 24/7 live chat | Yes | Not stated |
| Phone support | Not stated | Office hours |
| Free SSL | Yes | Yes |
| Email included | Yes | Yes |
| Daily backups | Yes | Yes |
| 1-click installer | Not stated | Yes |
| Staging | Yes | Yes |
| Free domain | Not stated | No |
| Trustpilot | 4.8 | 4.9 |
Prices verified 2026-11-01 (20i) and 2026-11-01 (Krystal). Highlighted = cheaper. "Not stated" means the pages we checked don't say.
Score breakdown
| Component (weight) | 20i | Krystal |
|---|---|---|
| Renewal price (inc VAT) (25%) | 3.3 | 4.7 |
| Intro price (inc VAT) (10%) | 1.0 | 1.4 |
| Trustpilot (15%) | 9.0 | 9.5 |
| Support (15%) | 6.0 | 4.0 |
| Guide features (20%) | 6.7 | 8.3 |
| UK data centre (15%) | 10.0 | 10.0 |
| Total | 6.0 | 6.5 |
Same overall score as our homepage and reviews, calculated across all hosts we track. How it works.
20i
UK reseller specialist with autoscaling cloud hosting and London data centre
- London data centre option
- Autoscaling cloud platform with free global CDN
- Daily backups, WAF & malware scanning included
- No renewal price jump, no contract
- Pricier than budget hosts for a single site
- Small storage allowances on entry plans
- Best value is in reseller plans, not single-site
Krystal
UK-based, renewable-powered host with flat pricing (no renewal jump)
- Renewable-powered, listed by the Green Web Foundation
- UK company with London data centres
- Daily backups included
- Unlimited mailboxes on every plan
- Higher entry price than promo-led hosts
- Free domain not included on the entry plan
- Live chat hours not stated as 24/7
Frequently asked questions
Is Krystal better than 20i?
On our overall score, Krystal scores 6.5/10 and 20i scores 6.0/10. The score weights renewal price, intro price (both inc VAT), Trustpilot, support, features and UK data centre; the breakdown table on this page shows where each one wins.
Which is cheaper, 20i or Krystal?
On entry plans including VAT: 20i Startup costs about £133 in year one and £421 over three years; Krystal Amethyst costs about £101 and £302. That includes the switch to renewal pricing after any promotion.
Do 20i and Krystal have UK data centres?
20i: yes (London, UK (plus EU/US/Asia)). Krystal: yes (London data centres).
Can I switch from 20i to Krystal later?
Yes. You can move a site between hosts at any time; the main costs are your time and any unused prepaid term. See our guide to moving host for a step-by-step checklist.